Now that the New Year is upon us and our clients are using their plans, it is a great time to go prospecting. Prospecting you say? But AEP ended a month ago! Use your existing book of business to write more business. There are plenty of additional products to sell. From indemnity products to Medicare Supplement plans to Final Expense. Now is also the time to start a dialog about who they know that you can help. If you don’t ask your clients for referrals you are leaving business on the table for others to write.
This is also the best time to contact your new and existing clients with a quick phone call or letter. Let them know that you value their business and help them use their plan to the fullest. It is much easier to nip a small problem right now before it gets out of control. Maybe it is a different co-pay of a drug they have been taking for a while or the fact that they have to use a different doctor since switching plans. Anything you do right now will cement your place in their mind as their trusted adviser.
We have found that new members appreciate calls from their agent after the first of the year to check-in and make sure they have no outstanding questions about their plan or benefits. These calls also allow you to strengthen the bond with your members early in their plan year. To help you out, we have a few tips on topics to discuss with members during the first 2 months. By making the call and using these guidelines, you are able to instill your client’s confidence in you and their plan.
- Ask if they have any questions about their plan/benefits
- Review doctor network if appropriate. (Medicare Supplements have no network)
- Review RX coverage, co-payments and pharmacies (including if they travel)
- Discuss nurse line available 24/7 (most MA plans)
- Discuss Extra Benefits (where applicable)
- Discuss Silver Sneakers/Silver Fit where applicable
During your close is the best time to ask for referrals. You can ask for names and addresses but not phone numbers for MA clients. Remind them of the fact that you are not allowed to call their friends if they need help but that their friend has to call YOU in order to be compliant. This also reminds them that anyone who calls them may not be following CMS guidelines and further insulates them as your client.