United Healthcare Non-producing Policy


United Healthcare Non-producing External Distribution Channel (EDC) Agents

United Healthcare recently announced that they’re implementing a new annual agent sales production requirement.  Beginning on June 25th, 2018 UHC will count sales with effective dates from July 1st through March 1st of each year. If an agent fails to meet minimum production requirements by the end of an annual evaluation period, the agent will be charged an administration fee and United Healthcare will move to terminate their contract for non-production.

Who is Affected?

An agent/agency is considered non-producing if, at any time during the evaluation period, they held an active contract and did not have at least one sale with an effective date of July 1st through March 1st.

This policy applies to EDC agents and agencies that are contracted at the Agent level, and that are deemed “Read to Sell” for remainder of the plan year and subsequent AEP and OEP. This policy does not apply to solicitors (Licensed Only Agents).

How does this policy affect GA, MGA, and FMO level agencies?

United Healthcare will charge an administrative fee to any non-producing EDC agent/agency that has an active contract during the evaluation period. After a period of 60 days, the agent/agency’s immediate up-line becomes liable for any unpaid fees for their immediate downlines.

What if I have an agent level corporation, does the policy and fee apply to both the principal and the corporation?

The fee will only be charged once. However, both may be terminated for non-production.

Administrative Fee

  • $150 fee for resident state
  • $100 fee for additional state
  • Maximum of $250 per agent per year

Collecting Renewals

Agents and agencies that no longer want to market and sell United Healthcare Medicare products should consider terminating their contract and moving into servicing status. This protects their current book of business so they can maintain relationships with members and retain their renewals.

Agents and agencies that terminate their contract during the evaluation period may still be subject to the fee if they did not meet the sales requirement during the evaluation period.

I’ve been assessed a fee, but I have a recent application pending

If an agent wishes to avoid contract termination they must have one sale of any United Healthcare Medicare Advantage, Prescription Drug Plan, or Medicare Supplement product within 30 days of the termination notice. The administration fee will still apply.

Terminated for non-production

If an agent was terminated for no United Healthcare sales, but would like to sell with United Healthcare again, they must wait 60 days from the termination date and will be subject to possible contracting fees. After a period of 60 days, the agent/agency’s immediate up-line becomes liable for any unpaid fees.

Our goal at RB Insurance Group is to support your business so that you can perform at the highest possible levels! At RBI, we pride ourselves on our ability to help agents succeed in the Medicare market. If you would like help selling and marketing not only United Healthcare plans this year, call our office at 1-800-997-3107!



2020 ahip discount certification
OEP
Medicare cost-sharing

2019 United Healthcare Certification now LIVE

2019 United Healthcare

RBI Senior Sales Coordinator/Independent Agent: James Gramp

With his signature common sense, quiet good humor, and brilliant customer service, Jim is the other half of the RBI phone answering dynamic duo! An Arizona native, Jim manages agent relationships for the East Coast and specializes in the RBI agent tools, especially the Agent Market Edge. Jim has been a licensed health insurance agent for over a year, and has worked at RBI for 2 years. An accomplished bassoonist, he is known around the office for his amazing musical skills. In addition to keeping busy around the office, Jim frequently contributes to our blog, bringing a new agent’s perspective to the RBI online presence.

2019 United Healthcare Certification

The 2019 United Healthcare Medicare certification is now LIVE as of June 25th. In order to access this training you will need to login to your UHC Jarvis Account. Below are step-by-step instructions to access and complete your UHC certification today. Don’t forget that you will have to use your Optum ID to sign into the UHC portal as of mid-June. Instructions are on the UHC portal website if you have not yet set up or linked your Optum ID.

Accessing 2019 United Healthcare Certification

  1. Login to the UHC’s distribution portal, Jarvis – www.uhcjarvis.com.
  2. After logging in, hover over the “Knowledge Center” tab at the top, and click on “certifications.”
  3. Click on the blue “Launch Certifications” button.
  4. Finally, click on the “Certifications” link at the top left hand side of your screen.

Uploading 2019 AHIP

  1. Click on “2019 AHIP (EDC Only)” to upload your AHIP to the UHC website. A message will pop up saying that “You have 6 attempts to complete this component.” Click the “OK” button.
  2. This will load a new page. From here click on the blue “Launch” button. This will bring you to the AHIP website.
  3. Login to the AHIP website. A message will pop up that says, “You are currently active in the United Healthcare site license. To proceed, click the Continue button; if not, click the logout button to exit.” Click “Continue”
  4. Scroll down to the bottom of the page and click on “Transmit to United Healthcare” then “I comply” stating that you understand there are more modules to complete to be fully certified.

After you have transmitted your AHIP to United Healthcare, you are ready tobegin the UHC product certification. You will need to take the “2019 Ethics and Compliance” course and test, as well as the 2019 AARP course. If you plan on selling any Special Needs Plans or Medicare Supplement policies, you will also need to complete those courses as well. We have had several agents not get paid for sales they made this year due to not taking the additional certification modules.

IMPORTANT: You will need to pass the 2019 United Healthcare certification in order to be paid on any renewal business.

Curious to see how United Healthcare’s Medicare Plans stack up in your area? Call our Office at 1-800-997-3107 to see if they’re worth adding to your portfolio! Or you can start the contracting process by clicking here!



2020 ahip discount certification
OEP
Medicare cost-sharing

United Healthcare 2018 Certification

RBI Senior Sales Coordinator/Independent Agent: James Gramp

With his signature common sense, quiet good humor, and brilliant customer service, Jim is the other half of the RBI phone answering dynamic duo! An Arizona native, Jim manages agent relationships for the East Coast and specializes in the RBI agent tools, especially the Agent Market Edge. Jim has been a licensed health insurance agent for over a year, and has worked at RBI for 2 years. An accomplished bassoonist, he is known around the office for his amazing musical skills. In addition to keeping busy around the office, Jim frequently contributes to our blog, bringing a new agent’s perspective to the RBI online presence.

United Healthcare 2018 Certification

Last year we created a super handy master certifications page on our blog so that agents could easily access all of their certification portals from one spot.  Fear not!  As we draw closer to AEP and more carrier certifications become available we will update our 2017 certifications page for the 2018 certification season.  United Healthcare is the first Medicare Advantage carrier to announce the opening of their 2018 certification, which will be June 26th.  Click the button below to access the UHC certification once it has been released.




Five reasons to not procrastinate this certification season!

If you’re like me, you are going to get your AHIP out of the way as soon as possible.  For me, that’s the day it comes out, June 19th.  I know what you’re thinking, “it’s your job to get it done ASAP,” and you wouldn’t be wrong.  So here are the top 5 reasons to knock out AHIP and carrier certifications as they become available.

  1. The closer you get to AEP to do your certifications, the longer it takes carriers to process paperwork and background checks.  I’ve seen it take up to 6 weeks before agents got their “Ready to Sell” status.

    2018 - Ace the AHIP Live Workshop

    Get ‘er done!

  2. The sooner you get your certifications done, the sooner you can start crafting your marketing plan for AEP (sending ANOC letters, calling all clients, scheduling events and so on).
  3. If you plan on doing any kind of events during AEP, the sooner you have your certifications done, the less likely the locations you have picked out will be booked.
  4. You will not be able to order or pick up any Sales Materials until you are marked as “Ready to Sell” with that particular carrier.
  5. And finally, the last reason you shouldn’t procrastinate when it comes to Medicare certifications: PEACE OF MIND.

That moment an agent tells me they finished AHIP before August

Webinar Wednesday – June 14th

Join RBI Director of Marketing, Justin Bever, on June 14th at 12pm ET to see how RBI Eliminates the Stress, Fear, and Anxiety of Certification and AEP Planning to learn how we’re going to approach the 2018 certification season.

If you don’t want to be frantically running around before the Annual Enrollment Period, then do yourself a favor and don’t procrastinate.  Just get it done, start planning for your AEP, and let RB Insurance Group make this your most successful Annual Enrollment Period yet!


Want to learn how RBI can take your Medicare business to the next level?  Get contracted today, or give us a call at 1-800-997-3107!



2020 ahip discount certification
Medicare cost-sharing
Aetna certification