2022 AHIP Certification

It’s that time of the year again where Medicare brokers across the US spend hours re-certifying to market and sell Medicare Advantage and Prescription Drug Plans. You’ve probably seen the emails coming directly from AHIP telling you that AHIP has been released for 2022. Sure, you can go ahead and follow those links and pay the full retail price of $175 or…. You could follow this handy link and get the exact same course for a whopping $50 off. No strings attached. Okay, just one. You have to sign up for our blog in order to get the discount, but I promise we won’t SPAM you. Since you are reading this article, there is a good possibility you’re already signed up anyway. 

That’s not all!

Because we are so excited about this offer, we have decided to sweeten the deal. Let us pay for your AHIP certification!

  • Contract directly with RB Insurance Group with 3 Medicare Advantage carriers.
  • Make 5 Medicare Advantage enrollments with RB Insurance Group during AEP.
  • We will pay you $125 to cover the cost of your test.

Want more reasons to sell Medicare Advantage plans?

How about we just got a raise! This year CMS increased the initial compensation to $573 for a beneficiary just enrolling into Medicare and raised the renewal rate to $287 in most states and the best part is most carriers pay lifetime commissions on MA plans. With more than 10,000 people aging into Medicare each day in the US, combined with our Medicare Sales Engine CRM system and with our quick and easy Fast-Track contracting process that eliminates 90% of your paperwork, now is a great time to add Medicare Advantage plans into your portfolio.

Incase you missed the link for your $50 discount above – Click Here to claim your discount now!

S.S.D.Y. – Same Stuff Different Year – Here’s Your 2019 AEP Checklist

S.S.D.Y. – Same Stuff Different Year

Getting Ready for 2019 AEP & OEP – Agent Success Checklist

RBI Senior Sales Coordinator/Independent Agent: James Gramp

With his signature common sense, quiet good humor, and brilliant customer service, Jim is the other half of the RBI phone answering dynamic duo! An Arizona native, Jim manages agent relationships for the East Coast and specializes in the RBI agent tools, especially the Agent Market Edge. Jim has been a licensed health insurance agent for over a year, and has worked at RBI for 3 years. An accomplished bassoonist, he is known around the office for his amazing musical skills. In addition to keeping busy around the office, Jim frequently contributes to our blog, bringing a new agent’s perspective to the RBI online presence.

Hooray, it’s that time of year again where agents spend hours blankly staring at their computers – Medicare Certification Season! Cue the collective groan from agents across the US. That’s why I’m here, to give you a handy 2019 AEP Checklist to get you ready for a successful Annual Enrollment Period!

It’s very important that you get your ducks in a row EARLY! Waiting until September to complete your AHIP and product certifications is a sure-fire way to increase stress levels this fall. The closer it gets to AEP, the more bogged down carriers get with processing new contracts, background checks, and product certifications.

Speaking from personal experience, I’ve seen it take as long as 4 weeks for agents to receive their “Ready to Sell” status after completing their product certifications. There’s nothing more frustrating than losing a sale just because you were still waiting to show up as “Ready to Sell.”

Without Further Ado, Here is Your 2019 AEP Checklist!


That dirty four-letter word that spikes agent’s blood pressure far and wide. Unfortunately, it’s a necessary evil in our industry and is required to sell Medicare Advantage and Prescription Drug Plans. If you’re an agent that doesn’t sell MA, then I have news for you – You’re Leaving Money on The Table! Read my Blog Post from last year to learn why you should consider adding MA plans to your portfolio. Quick update, there are now over 21 million Medicare Advantage members compared to roughly 14 million Medicare supplement members nationwide.

Haven’t taken your AHIP yet? Follow this AHIP link to receive your $50 discount… But wait, there’s more!

Picking up Additional Products

Now is the time carriers are releasing first-look benefit information for the 2019 plan year. Head on over to our Events Calendar to register for our upcoming webinars. Curious to find out how these carriers stack up in your market? I’m just one phone call away!

Carrier Certifications

2019 Medicare AEP Certifications RBI

More online testing and certifications! Are you excited yet? No? Not sure when each of the carriers are launching their certifications, head on over to our 2019 Carrier Certification page. You’ll be able to see when all the 2019 Medicare Advantage Certifications are released.

Certainly don’t wait until the last week in September to do these! If you’re not marked as “Ready-to-Sell,” you will not be able to pick up any sales kits or marketing materials for the upcoming Annual Enrollment Period.

Evaluate your FMO Relationship

evaluate you FMO Medicare Advantage

If your FMO isn’t holding up their end of the bargain by providing you the support you need to grow your Medicare book of business, then now is the perfect time to re-evaluate that relationship. If your Field Marketing Organization doesn’t provide anything in the way of marketing support, they’re really just a Field Organization. The bottom line is, your FMO should work for You! These are things you should consider when choosing who to work with.

  • Sales training + coaching
  • Marketing support
  • Compliance support
  • Accessibility

“If you fail to plan, then you plan to fail.”

The most successful agents don’t go into AEP flying by the seat of their pants. At RBI, we develop marketing plans with our agents the M.A.P.S. way. Your marketing plan should be Measurable, Actionable, Profitable, and Scalable. Check out my blog post that I linked to above to learn more about the M.A.P.S. method for success.

A lot of agents I speak with only look for referrals from their existing book of business but are totally ignoring a HUGE opportunity, getting referrals within your community.  The easiest place you can start is your very own doctor’s office.  If you’ve ever wondered how an agent is able to be successful in this industry without breaking the bank by purchasing leads, here’s your answer: Community Marketing.  Not sure how, or where to start?  Check out my blog post, “Building Your Referral Network” and download the free white paper where I demonstrate how to get started!


With our selling season lasting almost three times as long than in previous years – OEP lasts from January 1st through March 31st, now is the time to start planning! You’re probably thinking, “wow, that’s a lot to think about.” That’s because it IS a lot to think about. But, if you really want to be successful in this business, then don’t let another Annual Enrollment Period pass you by without doing everything in your power to make it happen!

RB Insurance Group has the tools, marketing support, and most importantly, the expertise to turn you into a Medicare selling machine.

Give me a call today to learn all about how we do things differently than our competitors! (800)-997-3107 .

2022 AHIP
2020 ahip discount certification
Medicare cost-sharing

2019 AHIP Update Plus $50 Discount!

AHIP Certification 2020 discount training medicare

2019 AHIP Update

Get Your $50 AHIP Training Discount TODAY!

Nobody wants to be that agent that’s scrambling at the last minute to complete their AHIP certification in late September. A successful AEP starts with a plan, so plan on knocking out your AHIP as soon as possible. AHIP is now open! 

Get your 2019 AHIP Discount TODAY!

A lot of you may have heard about our $50 discount, because this will be our third year providing this discount. Now I know what you’re thinking, “big whoop, a lot of carriers provide the same discount.” Unlike most carrier discounts that are not available until several weeks after AHIP is released, you can use our discount now!. Last year, RB Insurance reimbursed all directly affiliated agents that submitted at least 5 new Medicare Advantage enrollments. This year you will have that same opportunity to be fully reimbursed on your 2019 AHIP certification, see below for details!

AHIP Reimbursement Details

  • Contract with 3 Medicare Advantage carriers directly through RBI.
  • Make 5 Medicare Advantage enrollments with RBI during AEP.
  • Enjoy that sweet $125 check after the policies go into effect!
  • Reimbursement applies to Agencies as well, Contact us for details!

Looking for 2020 AHIP Certification information?

RB Insurance Group is proud to announce that we will once again, in 2020, give Agents a $50 Discount & the opportunity to receive a full reimbursement.

Register for Your Discount Now Click Here: 2020 AHIP Discount

2020 AHIP Important Information & Announcements Click Here: 2020 AHIP Certifications

2019 AHIPAce the 2019 AHIP

It’s been proven that AHIP and certification season have been known to cause widespread misery, the CDC has warned that it’s even contagious. Not to fear, RBI has the cure for you!

Looking for the latest news about Medicare Advantage certification? Be sure to check out your one-stop certification shop. You will be able to access all of your Medicare Advantage certifications from this one page, so make sure you check back often as the carriers start to release their MAPD product certifications. If you have any questions about our AHIP discount/reimbursement program, feel free to call our office: 1-800-997-3107!

2022 AHIP
2020 ahip discount certification
Medicare cost-sharing

2017 Sales Champion Summit Wrap-up

RBI’s Senior Sales Coordinator: James Gramp

About the Author: With his signature common sense, quiet good humor, and brilliant customer service, Jim is an integral part of the RBI team — we’d go so far as to say we’d be lost without him! An Arizona native, Jim manages agent relationships for the East Coast and specializes in the RBI agent tools, especially the Agent Market Edge. Jim has been a licensed health insurance agent for 2 years, and has worked at RBI for almost 3 years. An accomplished bassoonist, he is known around the office for his amazing musical skills. In addition to keeping busy around the office, Jim frequently contributes to our blog, bringing a new agent’s perspective to the RBI online presence.

2017 Sales Champion Summit Wrap-up

You missed it!  Do you know what we did with the brokers that missed last year’s Sales Champion Summit?  We made them take the AHIP… a second time… Okay, that may or may not be a lie.  All kidding aside, LOTS of people are busy on a Tuesday morning, so hopefully this wrap up does our Sales Champion Summit justice because I know I had a great time!  Without further ado, I give you a brief summary of the once in a lifetime a year event that you missed.

The Value of TRUST – Presenter: Charlie Ferrell

Have you ever wished you had a personal sales coach to help you with setting business goals, making sales action plans, and being more effective in home visits.  Charlie Ferrell introduced RBI’s new TRUST Training, a program designed around 15+ years of senior insurance experience.  So what does TRUST stand for?

T – THINK: Put yourself in the client’s shoesSales Champion Summit

R – RESPECT:  Build rapport

U – UNCOVER:  Needs analysis

– SOLVE:  Overcome objections

– TAKE ACTION:  Ask for the sale

The bottom line is, if people don’t trust you, they will never buy from you.

Marketing to Fill Your Appointment Book – Presenter: Justin Bever

A lot of independent Medicare brokers in the industry today see the need for marketing, but don’t know how to take that need and translate it into action.  Marketing for your business should be about building a system that fits your budget, your schedule, and is easy to maintain.  After all, the goal is to scale your marketing to fit YOUR business growth.

Usually when I say marketing, agents tend to think of $$$.  But what they may not realize is the most effective marketing/advertising is word of mouth.

7 Habits of Sales Champions – Presenter: Charlie Ferrell

If you’re like me, building strong habits that work for you is a struggle. Charlie Ferrell, broke down how to be a real sales champion by building habits like a ladder to success! My number-one takeaway from this event was S.M.A.R.T. goal setting, always focused on learning, and are passionate about their work.  (Don’t know what SMART goal setting is?  We’re just a phone call away!)

Here’s a taste of this presentation:

The most successful agents I know are masters of #7 on our list, follow-up.  Whether it’s simply following up with clients, referral sources, or returning phone calls, following-up is always my top priority when it comes to just about everything…except for maybe returning that phone call from your mother-in-law.

DSNP’s: Who They Are & Why Work Them – Presenter: Rob Bever

This presentation captured the many reasons that Dual Eligibles are a great market for any agent. A quick recap:

Most agents I talk to don’t like working with Dual Eligible beneficiaries and want nothing to do with them.  The most common reason I hear is that they fall off the books too easily.  This got me thinking, “How was RBI’s Sales Manager, Charlie Ferrell, able to build his business on Dual Eligible’s while I’m talking to agents who can’t even get them to stay on the plan for 1 year?” The answer is usually a combination of a couple things like, not following-up, and not returning phone calls.

If you ask me, working with Dual Eligible beneficiaries is more fulfilling than selling regular MAPD’s or Medicare Supplement policies, because these are people that truly need help and in a lot of cases have no one else to turn to.

Grassroots Campaign: Business Growth Through Educational Events – Presenter: Charlie Ferrell

This presentation was all about the radical idea that a truly GREAT Educational Events will pay dividends with referrals and building a reputation in your community.

Here’s the exceprt:

Imagine you hosting a great educational event every 3 months at the same location.  If you’re doing it right by, making them fun and interactive, being engaging, and of course presenting good information then the people who attend are that much more likely to tell their friends and family about a great free event (your event if you’re still following me) and even more likely to reach out to you when they have questions about their Medicare or want to switch plans.

Intentional Scheduling: How Efficiency Increases Sales – Presenter: Justin Bever

How do you ensure that you’ll have a great open enrollment?  It’s all in the preparation. 

In this presentation, we talked about managing back-end office processes like, turning in all your applications at the end of the day while making sure everything gets documented and saved along the way.  You’ll be amazed at just how much time you can save by working smarter, not harder, to stay organized and on top your crazy workload during the Annual Enrollment Period.

My bottom-line takeaway? Hire a temporary assistant (or get a family member to help for cheap labor!) to help stay organized during AEP. Even if they just call and set appointments with your clients and potential clients, you’ll be able to see more clients in a day.

How to Succeed in a Commission-only Business – Presenter: Justin Bever

The focus of this presentation was an answer to the question: how do Medicare brokers survive until late January and sometimes early February before they even see a dime from their Medicare Advantage enrollments from last year’s AEP?

Short Answer:  Burn through your savings account.

Long Answer:  Very carefully!  All kidding aside, if you don’t have a good amount of cash that you can live on for 3+ months, what do you do for the Annual Enrollment Period?  There’s a couple options:

  1. Look for an agency that will advance your commissions (usually career agent programs will offer this — call RBI to learn about this option, ask for Charlie!)
  2. Cross-sell ancillary products like Hospital Indemnity, First Diagnosis Cancer, and Short Term care that typically pay in 7 – 10 days, MUCH quicker than MA plans.

Turning Your Business Into an LLC – Presenter: Charlie Ferrell

The two major reasons ANY agent should run their business as an LLC are tax advantages and to protect you and your assets with an extra layer of liability protection. Another reason is the ability to provide for your family should something happen to you. For example, if you were to pass away suddenly and you are contracted directly with a carrier as an individual, those commissions would cease to be paid upon your death. If you were contracted as an LLC and you were to pass away, your commissions would continue to be paid as long as your entity remains in compliance with the carrier contract.

We’ve actually partnered with the ASU Alumni Law Group to get you a discounted rate when forming your own business entity.  If you  would like their contact information, please give us a call (1-800-997-3107) and we’d be happy to help. Don’t forget to tell them that RB Insurance Group referred you.

Thank You!

A special thanks to those of you that were able to attend our 2nd annual Sales Champion Summit!  We truly appreciate you taking the time out of your busy lives to attend.  Hopefully you had a lot of good takeaways from the event that will help take your Medicare business to the next level.  We hope you will be able to join us for next year’s Sales Champion Summit!  Check out some pictures below from this years event.

Sales Champion Summit

Sales Champion SummitSales Champion Summit

It’s our goal as an FMO to “Make it Happen for You”.  Read more from RBI Director of Marketing, Justin Bever, about how and why your FMO should work for you.  Interested in partnering with RB Insurance Group?  Give us a call today to get started! 1-800-997-3107

2022 AHIP
2020 ahip discount certification
Medicare cost-sharing

2018 Anthem Certification

2018 Anthem Certification2018 Anthem Certification

Ready to jump head-first into your Medicare Advantage certifications?  

Today’s big news is that the 2018 Anthem Certification launched on Wednesday, June 28th, and is now live! Have you taken your certification yet? A couple things to keep in mind as more carrier certifications become available:

  1. Get them done as soon as they come out!  Yes, this includes your AHIP too – Click Here to claim your $50 discount and have the opportunity to get the remaining cost of your AHIP reimbursed!
  2. “Do I have the most competitive products in my area?” Have you evaluated your portfolio recently? If the answer is no, now’s the time to get moving on research for the cornerstone carriers in your area. It’s time to get started on contracting!
  3. “What is my Upline doing to help me be a more successful Medicare broker?” – There are 5 criteria for a truly successful FMO-agent partnership. Learn how RBI is a “Different Kind of FMO” today!
  4. Think about your marketing strategy going into AEP.  Do you have a marketing plan laid out that is Measurable, Actionable, Profitable, and Scalable? If you said “no” or that you didn’t know, it’s time to call and get an appointment with our Sales and Marketing team. We can help your AEP be the best yet!

Webinar Wednesday + Thursday:

Stressing out about taking the 2018 AHIP certification?  Join RBI National Sales Manager, Charlie Ferrell, on July 13th at 9:00am PST and learn how you can ace your AHIP on the very first try – Click Here to register!

Curious to know how RBI can take your Medicare business to new heights? Join Onboarding Manager, Rebecca Howard, on July 6th at 9:00am PST and learn about all of our proprietary tools, technology, and outstanding service – Click Here to register!

Want to find out how Anthem fits in your portfolio?  Give us a call today to get contracted and learn how our RBI will take your Medicare business to new heights! 1-800-997-3107

2022 AHIP
2020 ahip discount certification
Medicare cost-sharing

2018 Amerigroup Certification

2018 Amerigroup Certification

I bet I know what you’ll be doing over this 4th of July weekend.  Taking your 2018 Amerigroup certification!  All kidding aside, it’s always best to get your certifications done as they are released.  Not only will you rest easy in September, knowing that all of your certifications are done, but it will also let you finalize any last details of your marketing plan.

Don’t have a marketing plan you say?  Look no further!  When you partner with RB Insurance Group, we will sit down with you and develop a customized marketing plan with you.  We will evaluate your current business and help you reach your sales goals by developing a plan that plays to your strengths!  RBI truly is a “Different Kind of FMO.”

Webinar Wednesday + Thursday:

Stressing out about taking the 2018 AHIP certification?  Join National Sales Manager, Charlie Ferrell, on July 13th at 9:00am PT and learn how you can ace your AHIP on the very first try – Click Here to register!

Curious to know how RBI can take your Medicare business to new heights? Join Onboarding Manager, Rebecca Howard, on July 6th at 9:00am PT and learn about all of our proprietary tools, technology, and outstanding service – Click Here to register!

Looking to grow your Medicare business?  RB has the tools, technology, and more importantly the expertise that you need to take your business to the next level! Call us today at 1-800-997-3107

Cigna-Healthspring Sanctions Lifted

It’s the news we’ve all been waiting for: 

Cigna-Healthspring Sanctions have been lifted! 

Cigna-Healthspring Sanctions Lifted!

For other great Carrier news as it happens, subscribe to our blog today. Oh, and as a bonus, if you use this link to subscribe, you can get $50 off the cost of your AHIP! It’s all part of how RBI makes it happen for you!

Cigna-Healthspring Sanctions Lifted as of June 16, 2017

Great news for all you Cigna-Healthspring contracted agents out there: the Cigna-Healthspring Sanctions have been lifted!

As of Friday, June 16, 2017, Cigna-Healthspring has returned to active marketing and enrollment.

What does this mean for you?

Any Cigna-Healthspring Medicare Advantage Plans and Part D prescription drug plans can be sold for effective dates on or after July 1, 2017.

How do I get started?

To be ready to sell or receive sales materials, you will have to go thru a CMS required Certification Refresher Course. If you do not complete this course, you will not be able to pick up sales materials, and you will not get paid on any new sales.

Cigna-Healthspring Sanctions Lifted

What about Sales Materials for the rest of this year?

Contact your local sales manager for sales materials after you complete the refresher course.  (If you live in AZ and are contracted with RBI, then you would let us know if you want materials).

Here are a few FAQ’s for your reference:

  • The CMS certification is separate from any product certifications you’ve already completed, and separate from the 2018 product certifications.
  • If you would like to sell 2018 Cigna-Healthspring MA plans, or PDP plans, you would still need to complete the 2018 certifications that will be released in the next couple of months.
  • The CMS Refresher Certification can be found on the Cigna-Healthspring Producers website, the same as you would find any other Cigna product certifications.
  • Cigna is now a 4.5 Star Plan, so it can only be sold outside of Annual Enrollment Period (AEP) to people who have a Special Enrollment Period (SEP). Legally Cigna can’t have a 5 star plan as they come out of sanctions.

Don’t yet have Cigna but want to pick it up? Click here to request the contract today! And don’t forget about our great $50 off AHIP discount!

2022 AHIP
2020 ahip discount certification
Medicare cost-sharing
Aetna certification

2018 Certification: Humana MAPD

2018 certification Humana2018 Humana Certification

Ready to jump head-first into your Medicare Advantage certifications?  

Humana has announced the release of their upcoming Medicare Advantage/PDP 2018 certification.  When that date is depends on if you are certifying with Humana for the first time, or if you’re a returning agent.  Humana has closed their 2017 certification on June 16th.  Click the button below to access the 2018 certification after it goes live.

Don’t wait to finish your 2018 certifications until the last moment!  By the time September rolls around you should be finalizing your MAPS Marketing Plan for the Annual Enrollment Period.  Click Here for the latest information on Medicare Advantage certifications as they’re released! Check out this article from RBI Sales Coordinator, Jim Gramp AKA the Medi-Gramp, to see how he prepares for AEP.

2018 certification for newly contracted agents will launch on July 11th.

2018 certification for returning agents will launch on July 18th.

After you have login to Humana’s agent portal, click on the “Humana MarketPoint University” button under the “Education” header that is pictured below (middle of the screen, towards the bottom).

2018 certification Humana

Upcoming Webinar Wednesday’s:2018 certification

June 14th @ 12pm EST – Join Director of Marketing, Justin Bever, to Eliminate the Stress, Fear, and Anxiety of AEP and Certification Planning.

June 21st @12pm EST – Join National Sales Manager, Charlie Ferrell, and learn how you can Ace the AHIP on your FIRST attempt while saving $50!

Looking to take your Medicare business to new heights?  Give us a call today to learn about how RB Insurance Group will make it happen for you!  1-800-997-3107

2022 AHIP
2020 ahip discount certification
Medicare cost-sharing

United Healthcare 2018 Certification

RBI Senior Sales Coordinator/Independent Agent: James Gramp

With his signature common sense, quiet good humor, and brilliant customer service, Jim is the other half of the RBI phone answering dynamic duo! An Arizona native, Jim manages agent relationships for the East Coast and specializes in the RBI agent tools, especially the Agent Market Edge. Jim has been a licensed health insurance agent for over a year, and has worked at RBI for 2 years. An accomplished bassoonist, he is known around the office for his amazing musical skills. In addition to keeping busy around the office, Jim frequently contributes to our blog, bringing a new agent’s perspective to the RBI online presence.

United Healthcare 2018 Certification

Last year we created a super handy master certifications page on our blog so that agents could easily access all of their certification portals from one spot.  Fear not!  As we draw closer to AEP and more carrier certifications become available we will update our 2017 certifications page for the 2018 certification season.  United Healthcare is the first Medicare Advantage carrier to announce the opening of their 2018 certification, which will be June 26th.  Click the button below to access the UHC certification once it has been released.

Five reasons to not procrastinate this certification season!

If you’re like me, you are going to get your AHIP out of the way as soon as possible.  For me, that’s the day it comes out, June 19th.  I know what you’re thinking, “it’s your job to get it done ASAP,” and you wouldn’t be wrong.  So here are the top 5 reasons to knock out AHIP and carrier certifications as they become available.

  1. The closer you get to AEP to do your certifications, the longer it takes carriers to process paperwork and background checks.  I’ve seen it take up to 6 weeks before agents got their “Ready to Sell” status.

    2018 - Ace the AHIP Live Workshop

    Get ‘er done!

  2. The sooner you get your certifications done, the sooner you can start crafting your marketing plan for AEP (sending ANOC letters, calling all clients, scheduling events and so on).
  3. If you plan on doing any kind of events during AEP, the sooner you have your certifications done, the less likely the locations you have picked out will be booked.
  4. You will not be able to order or pick up any Sales Materials until you are marked as “Ready to Sell” with that particular carrier.
  5. And finally, the last reason you shouldn’t procrastinate when it comes to Medicare certifications: PEACE OF MIND.

That moment an agent tells me they finished AHIP before August

Webinar Wednesday – June 14th

Join RBI Director of Marketing, Justin Bever, on June 14th at 12pm ET to see how RBI Eliminates the Stress, Fear, and Anxiety of Certification and AEP Planning to learn how we’re going to approach the 2018 certification season.

If you don’t want to be frantically running around before the Annual Enrollment Period, then do yourself a favor and don’t procrastinate.  Just get it done, start planning for your AEP, and let RB Insurance Group make this your most successful Annual Enrollment Period yet!

Want to learn how RBI can take your Medicare business to the next level?  Get contracted today, or give us a call at 1-800-997-3107!

2022 AHIP
2020 ahip discount certification
Medicare cost-sharing
Aetna certification

RBI Demystified: the Answers to your FAQs

RBI Demystified: Answers to your FAQs

You asked (a lot). We answered! If your question isn’t featured here, give us a call at 1-800-997-3107.

Contracting Questions:RBI Demystified

What do I need to submit with my contract?

Make sure you include a copy of your E&O insurance, your state license and if you’re contracting with a Medicare Advantage carrier, you should also submit a copy of your AHIP as well. Most carriers product certification is done AFTER contracting. With Aetna, you must certify before they will process your contract. 

How long do I have to wait to change hierarchy?

Change-of-hierarchy policy is generally set by the carrier. In general it is waiting 6 months with no-production, but each carrier is different. Some carriers do not contract directly with the agents but only with the FMO or General Agency. In these cases the terms and conditions of your contract with your upline will prevail.  You should address these types of questions directly with your upline in order to get an accurate answer.

How long does the contracting process take?

The contracting process can take some time, and will vary depending on the carrier. Some are very quick, like Equitable’s same-day contracting, and others take a little longer. In general you should expect to wait at least 2 weeks after you submit your contract before receiving your writing number. The contracting process also does get backed up, especially during ramp-up for AEP (September to November). Our contracting department recommends contracting early so you are ready-to-sell prior to October 1st.

How do I know my writing number?

Your writing number usually comes to you via email, after you have successfully completed contracting and certification. Keep an eye on your inbox for an email from the carrier, and if you haven’t received your writing number, check your spam folder. You should also add the carrier’s email address to your safe senders list. (Check out our easy tutorial here!)  If you think you should have received your writing number already, call RBI at 1-800-997-3107, and we will be happy to assist you!

How do I add or remove an appointment state?

The RBI Contracting Department will be happy to help you with this. Simply e-mail them your updated licenses, or call our office at 1-800-997-3107 for more information.

Commissions Questions:

Does RBI pay agent commissions directly?

Most of our agents receive their commissions directly from the carrier with very few exceptions. If you need help with this process, speak to our Contracting and Commissions Department at 1-800-997-3107.

When can I expect my commissions?RBI Team

If RBI does pay your commissions, those commissions are generally paid toward the end of each month.

How do you open secure emails for my commission statements?

Watch our tutorial about how to open a secure email here.

Support Questions:

Medicare Sales Engine or Agent Market Edge portal questions are best addressed to Rebecca or James by calling 1-800-997-3107.  If you have questions about a specific order you placed through the Agent Market Edge, ask for Steven. In an appointment? If you have compliance questions, you should speak to Rob Bever, Director of Compliance, and general sales questions should be addressed to our National Sales Manager, Charlie Ferrell.

Other FAQs:

When will I get my AME credits? 

If you are participating in our Medicare Advantage “Every 5 Sales Drive” through RBI, the marketing credits will show up in your Agent Market Edge account at the beginning of the month following the enrollment month. This means if you have qualifying sales in February, the marketing credits will show up in the beginning of March.

What can I spend my marketing credits on?

Your marketing credits can be used to purchase any type of collateral on the Agent Market Edge online portal. With this great tool, you’ll be growing your business in no time!

2022 AHIP
2020 ahip discount certification