What do I need to submit with my contract?
Make sure you include a copy of your E&O insurance, your state license and if you’re contracting with a Medicare Advantage carrier, you should also submit a copy of your AHIP as well. Most carriers product certification is done AFTER contracting. With Aetna, you must certify before they will process your contract.
How long do I have to wait to change hierarchy?
Change-of-hierarchy policy is generally set by the carrier. In general it is waiting 6 months with no-production, but each carrier is different. Some carriers do not contract directly with the agents but only with the FMO or General Agency. In these cases the terms and conditions of your contract with your upline will prevail. You should address these types of questions directly with your upline in order to get an accurate answer.
How long does the contracting process take?
The contracting process can take some time, and will vary depending on the carrier. Some are very quick, like Equitable’s same-day contracting, and others take a little longer. In general you should expect to wait at least 2 weeks after you submit your contract before receiving your writing number. The contracting process also does get backed up, especially during ramp-up for AEP (September to November). Our contracting department recommends contracting early so you are ready-to-sell prior to October 1st.
How do I know my writing number?
Your writing number usually comes to you via email, after you have successfully completed contracting and certification. Keep an eye on your inbox for an email from the carrier, and if you haven’t received your writing number, check your spam folder. You should also add the carrier’s email address to your safe senders list. (Check out our easy tutorial here!) If you think you should have received your writing number already, call RBI at 1-800-997-3107, and we will be happy to assist you!
How do I add or remove an appointment state?
The RBI Contracting Department will be happy to help you with this. Simply e-mail them your updated licenses, or call our office at 1-800-997-3107 for more information.
Does RBI pay agent commissions directly?
Most of our agents receive their commissions directly from the carrier with very few exceptions. If you need help with this process, speak to our Contracting and Commissions Department at 1-800-997-3107.
When can I expect my commissions?
If RBI does pay your commissions, those commissions are generally paid toward the end of each month.
How do you open secure emails for my commission statements?
Watch our tutorial about how to open a secure email here.
Medicare Sales Engine or Agent Market Edge portal questions are best addressed to Rebecca or James by calling 1-800-997-3107. If you have questions about a specific order you placed through the Agent Market Edge, ask for Steven. In an appointment? If you have compliance questions, you should speak to Rob Bever, Director of Compliance, and general sales questions should be addressed to our National Sales Manager, Charlie Ferrell.
When will I get my AME credits?
If you are participating in our Medicare Advantage “Every 5 Sales Drive” through RBI, the marketing credits will show up in your Agent Market Edge account at the beginning of the month following the enrollment month. This means if you have qualifying sales in February, the marketing credits will show up in the beginning of March.
What can I spend my marketing credits on?
Your marketing credits can be used to purchase any type of collateral on the Agent Market Edge online portal. With this great tool, you’ll be growing your business in no time!