Your Office Shortcuts: Mark Email Addresses as Safe Senders

If you’re anything like us, you send and receive hundreds of emails every single day.  Have you ever had that annoying situation where you KNOW someone emailed you something, but it’s not showing up in your inbox? If not, consider yourself lucky!  For the rest of us poor mortals, it’s easily one of the more irritating office happenings. Turns out, there is a solution!  So here’s the 1-2-3 tutorial — the latest in a series of RBI Office Shortcuts: how to mark email addresses as safe senders.

Email Error Message

Have you ever had that annoying situation where you KNOW someone emailed you something, but it’s not showing up in your inbox?

Step number 1: Don’t Panic!

Are you good? Good. Now that the deep breathing exercises are out of the way, it’s important to figure out if you’re using Gmail, or Yahoo!Mail. Each of these systems are a little different, so we will walk through them separately. Let’s start with Gmail:


  1. First, sign into your Gmail account at  Easy enough.  Proceed to the next step.
  2. Next, add the email address that you’re expecting an email from to your Google Contacts.  (If you don’t know it by heart, now’s the time to call great-aunt Betty and ask her for her email address.) Why are you doing this? Because Google will usually deliver email that comes from your contacts without any problems.  If you are still not getting your email, you may need to mark the message as “Not Spam.” How, you ask? Keep reading, we got you covered.
  3. In the left hand menu, look for the folder entitled “Spam.” Click on it to open the Spam folder. Tip: if you can’t see a folder titled “Spam,” click on the word “More.”
  4. Search for emails containing the domain you want to get email from.  In our aunt Betty example, her email is  The part after the @ sign is the domain.
  5. Select all the emails that you find with the domain. Usually you do this by clicking the little square check box next to the email address.
  6. Click “More” and then “Not Spam.”  This usually takes care of the problem.  If not – proceed to the next step.
  7. Create a filter to tell Google that you want your email!  First, click the gear looking icon in the top right corner, then click “Settings.”
  8. Click on “Filters” and then click on “Create a new filter.”  Then, enter the domain of the email you want to mark as safe.
  9. Click on “Create filter with this search,” then in the box headed “when a message arrives that matches this search” choose the option “Never send it to spam.” Then click on “Create filter.” That’s it!  You’re done!  Now all the emails from aunt Betty will get to you with no problems!

If your problem still persists, you should try reading the article over at Google on how to mark or unmark Spam in Gmail.

For those of us with an email address from, here’s the down-and-dirty. Tip: these instructions also work for Windows Live Mail, Hotmail and MSN Mail.

  1. The fastest way to get your emails, is to add the email address to your contacts list. Easy. If that doesn’t work, add the email address to your safe sender list. Proceed to the next step.
  2. Click the cog icon in the top-right corner and then select the option “More mail settings.”
  3. Then, choose “Safe and blocked senders” and then click on “Safe senders.” Then add the domain of the email you want to receive to the list of “Safe Senders.” That should do it!

If that didn’t work, check out this article from Outlook titled “I didn’t receive an email someone sent me.”


Yahoo!Mail is really similar to the tutorial for Gmail.

  1. No doubt by this point, you’ve noticed that the first step is usually adding the email address that you want to get mail from to your Yahoo!Mail contacts. So try that first. Otherwise, keep reading!
  2. First, click on the settings menu button, and then select “Settings.”
  3. Next, click on “Filters” and then click the word “Add.”
  4. Now you’ll enter a “Filter Name,” type in the domain of the email that you want to get in the “Sender” field.

    Mark Email Addresses as Safe

    “Now your friends and family can call you instead of tech support!”

  5. Choose “Inbox” as the folder that the mail should be delivered to, then click “Save” and then click on “Save” again!

If your problem is still hanging on, read what Yahoo!Mail experts had to say by clicking here.

Step number 2: Bask in your new knowledge!

That’s all there is to it, now you can mark email addresses as safe senders all day every day.  Check you out, you’re a pro! Now your friends and neighbors can call you instead of tech support!

At RBI, we love to solve your problems and make your goals happen for you!  Our customer service and support team loves talking to our agents!  If you’re looking for a partner who cares about you and your business goals, click here to see a list of carriers and get started contracting today! Call us at 1-800-997-3107 to find out more!