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New Agent: Getting Started

About the Author: With his signature common sense, quiet good humor, and brilliant customer service, Jim is an integral part of the RBI team — we’d go so far as to say we’d be lost without him! An Arizona native, Jim manages agent relationships for the East Coast and specializes in the RBI agent tools, especially the Agent Market Edge. Jim has been a licensed health insurance agent for 2 years, and has worked at RBI for almost 3 years. An accomplished bassoonist, he is known around the office for his amazing musical skills. In addition to keeping busy around the office, Jim frequently contributes to our blog, bringing a new agent’s perspective to the RBI online presence.

New Agent: How to Get Started

So you just got your Health Insurance License and now you’re wondering where you go from here.  Let RB Insurance Group help you avoid many of the pitfalls a new agent can fall into.

Prime the “Pump”

Zig Ziglar said it best, you have to think of your sales pipeline like an old water well. You’re going to have to work hard to prime that old well’s pump before anything starts coming out the other end. But once that water DOES start flowing, it doesn’t take much work to keep it going. The idea here is that acquiring new business is always the most difficult and typically the most expensive cost for an agent. Once you’ve built your Book of Business to a considerable size, you can use your existing clients to bring in new business!

If you’ve done your job right, your clients will trust you as their Senior Insurance Adviser and ultimately refer their friends and family to you. The key here is, you must be proactive. Agents across the US would all be starving if we just sat by our phones waiting for them to ring with a prospective client on the other end. In the famous words of (okay, maybe not so famous… YET) RBI National Sales Manager, Charlie Ferrell. “He who climbs the tree and hollers, is the one that gets the dollars.”

New Agent

Getting your First Clients

I can see it on your face, you’re thinking, “This sounds great and all, but where do I actually start?” Like I said above, when you’re first starting out as a new agent, you’re going to have to work for it. There’s a few different ways you can go about building that precious *Smeagle’s voice from LOTR* Book of Business.

Buying Leads

This is probably the first thing that goes through your head when I talk about getting started. There’s a reason why there are so many companies selling leads: it works. But there is a catch here that’s no secret, it’s expensive. There are a few different routes you can go when buying leads for Medicare Advantage: Direct Mail, Online, and more. Which avenue you choose is going to be largely determined by your target market.

Buying leads a fantastic way to “prime your sales pump”, especially if you have some extra cash to invest in your business. But your best bet is to combine a few different strategies to find new clients and not put all your eggs in one basket so to speak.

Educational Events

Educational events are a fantastic way to fill your sales pipeline with leads. The approach with educational events is more of a long term approach than simply just buying leads. The number one reason for that is, you can’t enroll or accept applications at a Medicare Educational event. So how effective are educational events you ask? Last year one of our agents made over 250 enrollments with leads from educational events. The goal is to put on an amazing event so that the attendees will look to you as a trusted adviser. It’s simple, people buy from people they trust. Now, you do have follow CMS regulations regarding educational events to remain compliant.

One of my favorite reasons for putting on educational events, especially for a new agent? They don’t break the bank!  Your local public library will typically have space available to hold seminars at very little to no cost.

So how do you get people to show up? I like to get permission and put up flyers at different businesses (that are close to your event) to advertise, think of places where seniors are more likely to be. Think of any groups you belong to, church, book clubs, golf buddies, etc. The trick is to let everyone know what you do! Even if they’re not Medicare eligible, I can guarantee you that they know someone that is. Word of mouth is hands down the cheapest way to get people to show up. Last but not least, cold calling. Just the words “cold calling” leave a bad taste in a lot of people’s mouths, but it is a great skill to have, especially if you plan on doing Medicare educational events. You have to be careful here though, as you cannot discuss Medicare Part C and D plan specifics with prospective beneficiaries, even if they ask you about it. If you called them and they bring up Medicare Advantage, you cannot talk about specific benefits. You are ONLY trying to get them to attend your educational event, DO NOT try to sell these people over the phone.

Upcoming Webinar on Thursday, March 21st, 2019!

Join RBI National Sales Manager, Charlie Ferrell, for our webinar: “Medicare Educational Events for Newbies!” Use the Button below or click HERE to RSVP!

Also be sure to check out my blog post about the “Power of Voice Inflection” for great tips to improve your phone skills!

Words of Wisdom

Here’s a story from Bob Bever, CEO at RBI. It was November of 2017. Bob was pumping gas, filling up before heading to an appointment across town when the guy next to him asked him about his “Medicare Compare” shirt. Bob spends 3 minutes with him telling him exactly what he does and how he helps people, then hands him a business card. A few days pass and the guy ends up calling Bob and enrolls in a plan that fit his needs. Not bad for a lead that only cost him 3 minutes of his time.

Agents tend to minimize their experience and ignore the people around them every day. People you know, people who you meet in your daily life, have no idea what you do. Spend 3 minutes with these people and tell them exactly what it is that you do and how you help people. Then hand them a business card. Being a new agent doesn’t have to be a struggle! RB Insurance Group has the tools and experience to help you! With a little hard work you’ll be on your way to what we all strive for, that six-figure residual income.

Are you a new agent that’s looking to get started in the Medicare industry? RB Insurance is here to “Make it Happen for You.” We love helping new agents succeed in the Medicare market. Give us a call today to see how you fit in the RBI family at 1-800-997-3107!



2022 AHIP

2023 AHIP Certification

It’s that time of the year again where Medicare brokers…
2020 ahip discount certification

2020 Medicare Agent and Broker Compensation Announced | CMS | RBI

The Center for Medicare and Medicaid Services released a memo on May 25th, 2018, detailing the compensation limits for 2019. The CY 2019 FMV cut-off amounts for all organizations are as follows:

There are Just 24 months Between S.S.D.I. and Medicare Automatic Qualification

The Social Security Administration estimated in 2014 that 8.9 million Americans receive disability income or SSDI. To get a sense of who is covered by SSDI, check the administration's definition of disability and view its complete list of impairments for adults and children.
OEP

MA-OEP is back!

In January of 2019, Medicare beneficiaries will have another Enrollment Period, OEP. Learn what this means for you and how it will affect your business!

New Agent: Getting Started

About the Author: With his signature common sense, quiet good humor, and brilliant customer service, Jim is an integral part of the RBI team — we’d go so far as to say we’d be lost without him! An Arizona native, Jim manages agent relationships for the East Coast and specializes in the RBI agent tools, especially the Agent Market Edge. Jim has been a licensed health insurance agent for 2 years, and has worked at RBI for almost 3 years. An accomplished bassoonist, he is known around the office for his amazing musical skills. In addition to keeping busy around the office, Jim frequently contributes to our blog, bringing a new agent’s perspective to the RBI online presence.

New Agent: How to Get Started

So you just got your Health Insurance License and now you’re wondering where you go from here.  Let RB Insurance Group help you avoid many of the pitfalls a new agent can fall into.

Prime the “Pump”

Zig Ziglar said it best, you have to think of your sales pipeline like an old water well. You’re going to have to work hard to prime that old well’s pump before anything starts coming out the other end. But once that water DOES start flowing, it doesn’t take much work to keep it going. The idea here is that acquiring new business is always the most difficult and typically the most expensive cost for an agent. Once you’ve built your Book of Business to a considerable size, you can use your existing clients to bring in new business!

If you’ve done your job right, your clients will trust you as their Senior Insurance Adviser and ultimately refer their friends and family to you. The key here is, you must be proactive. Agents across the US would all be starving if we just sat by our phones waiting for them to ring with a prospective client on the other end. In the famous words of (okay, maybe not so famous… YET) RBI National Sales Manager, Charlie Ferrell. “He who climbs the tree and hollers, is the one that gets the dollars.”

New Agent

Getting your First Clients

I can see it on your face, you’re thinking, “This sounds great and all, but where do I actually start?” Like I said above, when you’re first starting out as a new agent, you’re going to have to work for it. There’s a few different ways you can go about building that precious *Smeagle’s voice from LOTR* Book of Business.

Buying Leads

This is probably the first thing that goes through your head when I talk about getting started. There’s a reason why there are so many companies selling leads: it works. But there is a catch here that’s no secret, it’s expensive. There are a few different routes you can go when buying leads for Medicare Advantage: Direct Mail, Online, and more. Which avenue you choose is going to be largely determined by your target market.

Buying leads a fantastic way to “prime your sales pump”, especially if you have some extra cash to invest in your business. But your best bet is to combine a few different strategies to find new clients and not put all your eggs in one basket so to speak.

Educational Events

Educational events are a fantastic way to fill your sales pipeline with leads. The approach with educational events is more of a long term approach than simply just buying leads. The number one reason for that is, you can’t enroll or accept applications at a Medicare Educational event. So how effective are educational events you ask? Last year one of our agents made over 250 enrollments with leads from educational events. The goal is to put on an amazing event so that the attendees will look to you as a trusted adviser. It’s simple, people buy from people they trust. Now, you do have follow CMS regulations regarding educational events to remain compliant.

One of my favorite reasons for putting on educational events, especially for a new agent? They don’t break the bank!  Your local public library will typically have space available to hold seminars at very little to no cost.

So how do you get people to show up? I like to get permission and put up flyers at different businesses (that are close to your event) to advertise, think of places where seniors are more likely to be. Think of any groups you belong to, church, book clubs, golf buddies, etc. The trick is to let everyone know what you do! Even if they’re not Medicare eligible, I can guarantee you that they know someone that is. Word of mouth is hands down the cheapest way to get people to show up. Last but not least, cold calling. Just the words “cold calling” leave a bad taste in a lot of people’s mouths, but it is a great skill to have, especially if you plan on doing Medicare educational events. You have to be careful here though, as you cannot discuss Medicare Part C and D plan specifics with prospective beneficiaries, even if they ask you about it. If you called them and they bring up Medicare Advantage, you cannot talk about specific benefits. You are ONLY trying to get them to attend your educational event, DO NOT try to sell these people over the phone.

Upcoming Webinar on Thursday, March 21st, 2019!

Join RBI National Sales Manager, Charlie Ferrell, for our webinar: “Medicare Educational Events for Newbies!” Use the Button below or click HERE to RSVP!

Also be sure to check out my blog post about the “Power of Voice Inflection” for great tips to improve your phone skills!

Words of Wisdom

Here’s a story from Bob Bever, CEO at RBI. It was November of 2017. Bob was pumping gas, filling up before heading to an appointment across town when the guy next to him asked him about his “Medicare Compare” shirt. Bob spends 3 minutes with him telling him exactly what he does and how he helps people, then hands him a business card. A few days pass and the guy ends up calling Bob and enrolls in a plan that fit his needs. Not bad for a lead that only cost him 3 minutes of his time.

Agents tend to minimize their experience and ignore the people around them every day. People you know, people who you meet in your daily life, have no idea what you do. Spend 3 minutes with these people and tell them exactly what it is that you do and how you help people. Then hand them a business card. Being a new agent doesn’t have to be a struggle! RB Insurance Group has the tools and experience to help you! With a little hard work you’ll be on your way to what we all strive for, that six-figure residual income.

Are you a new agent that’s looking to get started in the Medicare industry? RB Insurance is here to “Make it Happen for You.” We love helping new agents succeed in the Medicare market. Give us a call today to see how you fit in the RBI family at 1-800-997-3107!



2022 AHIP

2023 AHIP Certification

It’s that time of the year again where Medicare brokers…
2020 ahip discount certification

2020 Medicare Agent and Broker Compensation Announced | CMS | RBI

The Center for Medicare and Medicaid Services released a memo on May 25th, 2018, detailing the compensation limits for 2019. The CY 2019 FMV cut-off amounts for all organizations are as follows:

There are Just 24 months Between S.S.D.I. and Medicare Automatic Qualification

The Social Security Administration estimated in 2014 that 8.9 million Americans receive disability income or SSDI. To get a sense of who is covered by SSDI, check the administration's definition of disability and view its complete list of impairments for adults and children.
OEP

MA-OEP is back!

In January of 2019, Medicare beneficiaries will have another Enrollment Period, OEP. Learn what this means for you and how it will affect your business!

5 Quick Opportunities Now to Unlock Your Best AEP

RBI Sales Coordinator, West Region: Rebecca Howard

If you’ve ever called RBI’s 800 number, chances are good that you’ve spoken to Rebecca! With a background in health care and customer service, Rebecca’s journey to Medicare insurance is a relentless pursuit of the human story. Fascinated by interpersonal relationships, and passionate about treating everyone right, it’s no surprise that Rebecca joins us from the South. A transplant to Arizona from Georgia, Rebecca is a customer service expert and sales coordinator extraordinaire! Rebecca manages agent relationships for the West Coast, and loves training her agents in all the tools and services that RBI offers. In addition to her regular duties, Rebecca is a bit of a word nerd, and serves as RBI’s content editor for the Agent’s Advantage Blog and RBI Classroom.

5 Quick Opportunities Now

to Unlock Your Best AEP Later

RBI Sales Coordinator, West Region: Rebecca Howard


I know, I know. It’s only the first week of May — AEP seems so far away! But the truth is if you haven’t already planned out your marketing leading up to AEP, now is definitely the time to start. AEP is the busiest time of the year in our industry and a great way to avoid that last-minute rush and make sure you have a plan in place is to decide your goals now. Figure out how many sales you want to make first and then decide on a marketing plan. RBI has the tools to help! In fact, here’s 5 quick opportunities to take advantage of now and unlock your best AEP yet.

Number 5: Organize your existing businessUnlock Your Best AEP Yet

If you haven’t reached out to all the old leads in your books, now is also a good time to touch base with a final phone call and personalized letter. It’s also time to make sure that each of your clients’ needs are being met. Pick up the phone and call your clients, or consider sending out a postcard. Make sure that you are asking for your clients to think of you for any referrals. Not sure what to say? Click here and read some advice from the RBI team. Make sure you’re going through your records and reconciling any commissions at the end of the month or interactions inside the Medicare Sales Engine!

Number 4: Learn about additional products

If you’ve had a laser focus on one type of product, it might be time to diversify. One of the best ways to make sure you’re able to serve your clients’ is to be able to address multiple concerns they might have. Have you talked to your members about Hospital Indemnity? What about Final Expense? Does your member qualify for extra help or LIS? Learn about the portfolio approach and then get the product training you need. Check out our calendar to sign up for informative webinars or go back and watch one of our recorded sessions!

Number 3: Pick up additional contracts

Now that you’ve learned about the additional products that will help you better serve your clients, it’s time to pick up contracts! Processing contracts can take the carriers from just a couple of days to several weeks, so it’s important to get started on this in advance. Carriers tend to get backed up with contracting requests right before AEP as well. Don’t get caught in that mess, get contracted now and miss the rush! Click here to see a list of carriers, or request information here.

Number 2: Prepare for the AHIP

It’s that time of year again – AHIP comes out at the end of next month. Get a jump on studying for the AHIP now and be ready to take the exam right away!  Click here to sign up for our 2018 Ace the AHIP webinar and be sure to use our link and get $50 off the price of the AHIP course!

Number 1: Plan your marketing now

AEP is short. What’s the best way to make sure you are able to complete the maximum appointments? Get a steady flow of leads and line up your appointments in advance. RBI’s team loves to help plan this out for our agents. If you don’t know the best way to get that steady flow of leads, watch this recording. Consider hiring a part time assistant to help you set appointments. The better organized you are on the front end, the smoother your AEP will be in the long run.

If you aren’t ready to sell with the most popular plans in your area, let us help you get started! Call our team at 1-800-997-3107 or click here to start the contracting process! It’s time to unlock your best AEP.



2022 AHIP
2020 ahip discount certification
OEP

To the senior health agents struggling to expand their business with ACA: Pivot!

Have you been expanding your Medicare business into ACA? Do you feel overwhelmed by changes in the ACA market? This article will help you learn to pivot your Medicare business to continue selling!

An exercise in frustration – changes to ACA

Our Phoenix Health Plans agents in Arizona had to swallow a bitter pill last month when the carrier announced its 2016 Affordable Care Act plans are non-commissionable. (Don’t worry — PHP Medicare Advantage and Dual-Eligible plans will be paying agents for their business.) The rest of our contracted Medicare agents who have been working hard to expand their business with ACA probably threw their hands up last week when they heard United Healthcare, the nation’s largest carrier, lowered its projected ACA earnings and suggested it might exit the Marketplace in 2017. 

United Healthcare’s office in downtown Phoenix. The carrier lowered its projected earnings outlook for its ACA business this year and suggested it may leave the Marketplace in 2017. Image courtesy of CityScape Phoenix official website

Pivot Your Medicare Business

It’s obvious to say that ACA has been volatile for agents and brokers since the Marketplace opened two years ago. Carriers have been self-protective in light of the health care law’s sweeping industry changes and the simple fact it hasn’t been around that long. Agents have been overwhelmed with confusing onboarding processes, lack of specialized support and competition from the new health insurance navigators. It also doesn’t help that ACA is highly politicized and faces an uncertain future as we near the end of an administration. On the other hand, Medicare is seen as tried and true by carriers and agents alike.

Take stock and then get ahead of the changes

I’m fond of saying that being able to adjust your strategy in light of changes beyond your control is the key to surviving in this business. The situation we’re seeing as market forces and regulatory challenges put ACA agents in difficult sales environments is a perfect example of why the best agents are resilient.

On that note, I have two recommendations for agents who feel like they’re in over their heads: Leverage the better parts of ACA and pivot your Medicare business.

Don’t think that ignoring ACA is the way to deal with everything that’s been happening. As I’ve previously written, agents working with Medicare and ACA have an excellent opportunity to market their portfolio to entire families and not just to grandma and grandpa. The open enrollment period is longer than the Medicare Annual Enrollment Period, which closes on Monday. It might blow your mind to know there are no stringent guidelines for marketing your ACA business, unlike the regulations you need to follow for Medicare Advantage.

Stay up to date with carrier activity and make sure you’re contracted with the right plans.

While Medicare is our primary focus here at RB Insurance, a few of the ACA plans we have available for contracting are the highest commissionable products in Michigan and Texas. Barring the serious disincentive of PHP’s non-commissionable status for Arizona agents, we have contracting opportunities with the best alternatives to the Meritus co-op plans, which are being discontinued by order of the state Department of Insurance. Thousands of Meritus clients will need help finding new coverage. If you do business in Arizona, can you see yourself offering that support as you generate Leads for your senior business?

My second recommendation is central to what makes RB Insurance stand out among the many marketing organizations out there: Turn your attention to the underserved seniors out there who are eligible for both Medicaid and Medicare.

Why Dual-Eligible and Low Income Subsidy members?

When you work with Dual-Eligible and Low Income Subsidy (LIS) seniors, you can earn year round because of their unique statuses. A lot of agents worry that Dual-Eligibility and LIS mean more technical work or case management, but they’re overthinking it. RB Insurance has helped agents connect to these seniors for 20 years, and we’re ready to share our expertise with you. Most people who are eligible to receive assistance that could save them hundreds each month aren’t even aware there’s help out there, so the rewards for working with this market can be more than just financial.

Dual Eligible seniors and LIS recipients represent a low-competition market because many agents out there hesitate to work it. This group of seniors tend to live in rural areas or less than desirable parts of town. The fact of the matter is if you’re one of a few non-judgmental agents servicing these areas, you’re going to have a bigger share of the market and a larger ROI. Dual Eligible seniors are the ideal target market for final expense, and LIS seniors are prime for hospital indemnity cross selling. As Baby Boomers like myself age in to Medicare, a lot of them are discovering that Social Security Income is not enough to live on. Many seniors have chronic illness and need to take several prescriptions. These are the people we’re talking about — these are your potential Dual Eligible and LIS clients.

Results are in — and they are excellent indeed!

Two of our agents who pivoted their business to this market have seen phenomenal results in the past year. An agent in New Mexico earned $40,000 while working full time in the field for two months straight with direct mail marketing and community marketing. We had another agent working with Dual Eligible clients in California earn $16,000 in one week. They clearly tapped the market.

The Dual Eligible/LIS market is our favorite topic at RB Insurance. We’re happy to discuss contracting and sales opportunities one on one with agents by phone at 1(800) 997-3107, via email or in-person at our Chandler office. Stop by and learn how to pivot YOUR Medicare business today!